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Specialist Computer and Laptop Repairs for Home and Small Business Users

SUPPORT - Remote Support Repair and Maintenance Services

Computech 2000 Computer Services introduced Remote Access Support Services to its customers about 4 years ago. Since its introduction its popularity has doubled. Why? It allows a technician to access a customer's computer or laptop without the need to physically visit the customer, and quickly assess and resolve a problem before it develops into something more serious. The advantages of the scheme are that no appointments need be made, reduced disruption for the customer and less travelling for the technician . The result is reduced costs for both the technician and customer alike.

Computech 2000 Computer Services not only remotely supports customers in the Enfield and surrounding area, but also in several locations outside of London and in the Home Counties, even a laptop situated in Northern Cyprus is supported remotely.

How Does It Work - Is it Secure?

Computech 2000 Computer Services utilitises an encrypted Internet-based Control Console leased from a specialist company based in Germany. It provides a secure facility to monitor and access customer's computers allowing routine repair or maintenance tasks to be completed at short notice. A small software plug-in is installed on a customer's computer that provides an extremely secure encrypted link over the Internet between the customer's computer and the Control Console. The encrypted link is further protected by a secret I.D. and passphrase which ensures that the communication link between the customer's computer and the Control Console is not compromised.

If a customer requires assistance or support, they either email or telephone details of the request, and if the problem cannot be resolved verbally or via email, a remote access connection is activated. This will allow only Computech 2000 Computer Services to login to the user's computer and assess the problem. During the connection it is also possible to communicate with the customer using the built-in messaging feature or via the telephone. However, for this process to work effectively, a broadband connection is essential.

In the main the Remote Support Service is designed to deal with software issues confronted by a user, and can include repairing Internet Browsers, General Windows Problems, even removing viruses and malware. Unfortunately, if a serious hardware problem arises, a physical visit to the customer's premises may well be required to diagnose the cause, and in such cases normal call prices will apply. A breakdown of all costs can be found on the Pricing page.

With effect from February 2019, the Remote Support & Maintence Service has been extended to include users requiring one-off assistance whereby an immediate problem can be quickly analysed in order to resolve it, without the need to wait for a personal call. The cost of this immediate remote response service is a flat rate £60 with no additional fees for carrying out any extended work. If required, The Remote Support software can then be converted to a full 12 month service account at no further cost, allowing a user to request an unlimited number of remote connections over the 12 month period both for urgent matters, or on-going routine maintence. At the conclusion of the 12 month period a user can renew the account every year in a similar manner to that of the standard Remote support and Maintenance Service Account.

The Remote Support Environment

The following diagram provides a simple visual guide of how the Remote Access System works.

Our Remote Support Software System not only allows unattended computers to be remotely controlled, but Registered customers who do not have an Annual Remote Access Support Account can take advantage of the Quick Support feature that provides a one-time ID & Password allowing temporary access to a remote computer in order to diagnose a particular problem. When completed the link is completely removed. Where required, important files can also be transferred from the Technician's Support Computer to the Client's machine in order to assist with a particular problem.

For a breakdown of the costs associated with the Remote Support Service please visit the Pricing Page.


Areas Covered include the following:

Enfield, Barnet, Potters Bar, Cuffley, Goffs Oak, Cheshunt, Palmers Green, Winchmore Hill, Southgate, Whetstone and Finchley, Borehamwood, Edgware, Waltham Cross, Waltham Abbey and Broxbourne