SUPPORT - Remote Support Repair and Maintenance Service Plans
Computech2000 introduced its Remote Support and Maintenance Service Plan to its customers about 7 years ago. Since its introduction, its popularity (particularly during the pandemic) has greatly increased and has now become a primary source of providing quick and flexible IT Support. Why? Because it allows a technician to access a customer's computer or laptop without the need to physically arrange a visit, and therefore quickly assess and resolve a problem, before it develops into something more serious. The advantages of the scheme are that no visits are required, resulting in reduced disruption for the customer and less traveling for the technician. The overall advantage is therefore aimed at maintaining reduced costs for both the technician and customer alike.
Computech2000 not only provides remote support to customers in the Enfield and surrounding area, but also in several locations outside of London, the Home Counties, and several International users.
How Does It Work - Is it Secure?
The Remote Support and Maintenance Service Plan is linked to an encrypted Internet-based Command and Control Console System leased from a specialist company based in Germany. It provides a secure facility to monitor and access customer's computers, and thereby allowing routine repair and maintenance tasks to be completed at short notice. A small FREE! software plug-in is installed on a customer's computer and provides an end-to-end secure encrypted link over the Internet, connecting the customer's computer to the Control Console. The encrypted link is further protected by a secret and Unique I.D. Number and passphrase, that ensures the communication link between the customer's computer and the Control Console remains secure and cannot be compromised.
If a customer requires assistance or support, they can either email or telephone details of the request, and if the problem cannot be resolved verbally or via email, a remote support connection is then activated. This will allow only Computech2000 to login to the user's computer and assess the problem. During the remote session communication with the customer is established using the built-in messaging feature or simultaneously via the telephone. However, for this process to operate and effective broadband connection is essential.
The Remote Support and Maintenance Service Plan is mainly designed to deal with software issues that are suddenly confronted by a user, including Internet Browsers Issues, General Windows / Software Problems, and perhaps dealing with security issues or diagnosing and removing viruses / malware. However, if a serious hardware problem arises, a physical visit to the customer's premises may well be required to diagnose the cause, and in such cases normal call prices will apply. A breakdown of all costs can be found on the Pricing page.
Due to its success, the Remote Support & Maintenance Service Plan has been extended to include users who do not have a registered Remote Support & Maintenance Service Plan in place, but require one-off assistance in order to deal with a sudden problem that can be diagnosed, and where possible quickly resolved, without the need to arrange a personal visit.
The cost of this immediate and Quick Remote Support feature is a flat rate £30. If required, The Remote Support session can then be converted to a full 12 month service account at an additional cost of £30, allowing a user to request an unlimited number of remote connections over the 12 month period for both urgent and non-urgent matters, or simply on-going routine maintenance. At the conclusion of the 12 month period a user can renew the account and become a standard Remote Support and Maintenance Service Account holder.
The Remote Support Environment
The following diagram provides a simple visual guide of how the Remote Access System works.
For a full breakdown of the costs associated with the Remote Support and Maintenance Service please visit the Pricing Page.
Areas Covered include the following:
Enfield, Barnet, Potters Bar, Cuffley, Goffs Oak, Cheshunt, Palmers Green, Winchmore Hill, Southgate, Whetstone and Finchley, Borehamwood, Edgware, Waltham Cross, Waltham Abbey and Broxbourne